This Privacy Policy explains how Citywide Security Company UK collects, uses and protects information when you visit citywidesecuritycompany.co.uk or contact us about security services. We take your privacy seriously and handle personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Citywide Security Company UK is a trading name of Citywide Services Ltd (Company No. 11103733), which also trades as Citywide Cleaning Company UK. Citywide Services Ltd provides SIA-licensed security services across London and major UK cities, including manned guarding, mobile patrols, reception and concierge security, event security, and construction site security.
For any privacy-related query, you can contact us at:
- Email: contact@citywidesecuritycompany.com
- Registered office: 130 Old Street, London EC1V 9BD
What Personal Data We Collect and Why
Depending on how you interact with us, we may collect:
- Your name and job title
- Contact details, including email address, phone number and business address
- Information you provide when requesting a security quote or completing a contact form, such as site address, service requirements and preferred cover hours
- Technical information collected automatically via cookies, such as pages visited and browser type
We only collect what is necessary to respond to your enquiry, prepare a quote, or improve how our website works. We do not knowingly collect special category data through this website.
A note on scope. This policy covers our website and enquiry process. It does not cover CCTV footage, access logs, or other operational data collected while officers are deployed at a client site, since those arrangements are governed by the individual client contract and site-specific instructions, not by this website’s privacy policy.
Contact Forms and Quote Requests
When you submit a contact or quote-request form, we collect the information you provide so we can respond and prepare a proposal. We retain this information for as long as necessary to handle your enquiry and for a reasonable period afterwards for record-keeping purposes. We do not use quote-request submissions for marketing unless you have separately agreed to receive marketing communications.
Cookies
Our website uses cookies in line with the Privacy and Electronic Communications Regulations (PECR). Cookies help us understand how visitors use our site so we can improve navigation and content. You can control or disable cookies through your browser settings at any time; disabling cookies may affect how parts of the website function.
Who We Share Your Data With
We do not sell, rent or trade your personal information. We may share limited information with trusted third-party service providers who help us operate our website and respond to enquiries, such as our website hosting provider. We will also share information where required to do so by law.
How Long We Retain Your Data
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including responding to enquiries and meeting any legal or accounting requirements.
Your Rights
Under the UK GDPR, you have the right to:
- Access the personal information we hold about you
- Request that inaccurate information be corrected
- Request the erasure of your personal information, where applicable
- Restrict or object to certain processing of your information
- Request that your information be provided in a portable format
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, contact us at contact@citywidesecuritycompany.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been handled improperly.
How We Protect Your Data
We maintain suitable physical, electronic and managerial procedures to safeguard the information we collect, to prevent unauthorised access, disclosure, alteration or loss.
Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites, and we encourage you to review the privacy policy of any site you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. Any changes will be posted on this page.
Last updated: July 2026
Contact Us
If you have any questions about this Privacy Policy, please contact us at contact@citywidesecuritycompany.co.uk .ugh an automated spam detection service.